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  • The challenge of changing from traditional structures to a more fluid and customer-centric approach aligned to Agile Methodologies, and what can emerge as the biggest issues
  • Doing more with less: how can the “Single Point of Contact” and the Hybrid Functions address productivity increase and better resource management?
  • The dilemma between “depth in the approach” and “breadth and capillarity of action”: which side to choose?
  • The COVID-19 pandemic: a catalyst or an obstacle to trends that were already taking shape?